Terms and Conditions
1. Introduction
Welcome to IDEA13 (Pty) Ltd (“we,” “our,” or “us”). These Terms and Conditions govern your use of our eCommerce website and the purchase of products from us. By accessing our website and making a purchase, you agree to be bound by these terms.
2. Definitions
- “Website” refers to our eCommerce platform.
- “Customer” refers to any person who purchases from our website.
- “Products” refer to the goods available for sale on our website.
3. Orders and Payment
3.1. By placing an order, you confirm that you are legally capable of entering into a binding contract.
3.2. Prices are listed in South African Rand (ZAR) and are subject to change without notice.
3.3. Payment is required in full before an order is processed.
3.4. We accept payments via Payfast Payment Gateway of via EFT – Contact Us for Banking Details.
3.5. Fraudulent transactions will be reported to the relevant authorities.
4. Shipping and Delivery
4.1. We deliver to all the major centers within South Africa using The Courier Guy.
4.2. Delivery times are estimates and may be affected by unforeseen circumstances.
4.3. Risk of loss or damage passes to you upon delivery.
5. Returns, Refunds, and Cancellations
5.1. You have the right to return defective or non-compliant products under the Consumer Protection Act (CPA) within 30 days of receipt.
5.2. Products must be returned in their original packaging and unused.
5.3. Refunds will be processed within [number] business days after the returned item is inspected.
5.4. Custom-made or bespoke products are non-refundable unless defective.
6. Warranty and Liability
6.1. Our products come with a 12 month warranty covering manufacturing defects.
6.2. The warranty does not cover normal wear and tear, misuse, or improper handling.
6.3. We are not liable for any indirect, consequential, or incidental damages arising from the use of our products.
7. Consumer Rights
7.1. We comply with the South African Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA).
7.2. Customers have the right to fair treatment, accurate information, and protection against unfair business practices.
8. Privacy and Data Protection
8.1. We collect and process personal information in accordance with the Protection of Personal Information Act (POPIA).
8.2. Your information will not be shared with third parties except as required by law.
8.3. You have the right to access, correct, or request the deletion of your personal data.
9. Intellectual Property
9.1. All website content, including text, images, and trademarks, is our intellectual property.
9.2. Unauthorized use, reproduction, or distribution is prohibited.
10. Governing Law and Dispute Resolution
10.1. These terms are governed by the laws of South Africa.
10.2. Disputes shall first be attempted to be resolved through mediation before legal action is taken.
11. Amendments
11.1. We reserve the right to modify these terms at any time.
11.2. Continued use of the website constitutes acceptance of the revised terms.
12. Contact Information
For inquiries or complaints, please contact us at info@idea13.co.za.